October 27th, 2025
The tragic death of two-year-old Awaab Ishak, caused by prolonged exposure to mould in his home in Rochdale, was a devastating reminder of just how important safe, healthy homes are. Awaab’s story sparked a national conversation about the dangers of damp and mould and has led to the introduction of Awaab’s Law. What is Awaab’s […]
October 15th, 2025
We’re excited to introduce the new MyKarbon – our redesigned customer portal made to make managing your home easier. This major upgrade is part of our wider strategy to give you more ways to engage digitally, whenever and wherever it suits you. What’s new? The new MyKarbon offers a fresh new look and smart features designed around you. Simpler […]
September 24th, 2025
The Regulator of Social Housing (RSH) recently carried out its routine inspection of Karbon Group, which included Karbon Homes, Leazes Homes and Karbon’s other subsidiary 54North Homes. It’s part of the RSH’s regular inspection programme to assess how housing associations are performing. The RSH is an independent organisation that helps to oversee housing […]
May 9th, 2025
Your thoughts and experiences as a customer really matter to us, and we’d love to use them to shape the services we provide. We’re currently running our annual customer satisfaction survey, and this is a great opportunity to tell us how we’re doing. The survey covers key areas, including: Your overall satisfaction Repairs and […]
January 9th, 2025
Family and friends gathered to celebrate a special milestone birthday for Leazes Homes tenant Isabel Hutchinson. Staff at Kilbourn House in Kenton, Newcastle upon Tyne helped to organise a small party for Isabel who celebrated turning 100 with her family and friends. Guests were entertained by a singer followed by a buffet with birthday cake, […]
November 7th, 2024
Each year, we publish our Customer Annual Report to provide an overview of how we’re performing and delivering services for you, our tenants. Our latest report covers April 2023 to March 2024. We believe transparency is key to maintaining your trust and confidence, which is why we carefully produce this report to provide an overview […]
June 17th, 2024
Today we join Karbon Homes Group We recently wrote to you, our tenants, to let everyone know that we’re becoming part of Karbon Homes Group. We’re pleased that today (17 June) sees our partnership begin. We’ll continue to be your landlord and we’re keeping our name. The main difference for you will be that services […]May 30th, 2024
As your landlord, Leazes Homes is governed by The Regulator of Social Housing, who oversees our operations and the services provided to you by our contracted housing manager, YHN. This is to make sure that your home remains as safe and comfortable as possible, and that you are treated fairly as a tenant. Take a […]May 24th, 2024
Earlier this year, we shared with you that we were exploring Karbon providing services to our tenants on our behalf, in place of Your Homes Newcastle. We recently asked tenants for their views on the proposed partnership, and we’d like to thank everyone who provided feedback through the different channels. Their comments have been central […]