While we work hard to make our homes and neighbourhoods nice places to live, we know that things can still go wrong. That is why we have a complaints policy and take complaints very seriously.

If you are not happy about something relating to our services please don’t hesitate to let us know. For example, you can complain to us if:

  • We do not deliver a service on time
  • We give the wrong information
  • You receive a poor quality of service
  • You are not happy with a member of staff in some way

You can also complain to us about the services YHN provides to you on our behalf.

To read full details of our complaints policy and how you can make a complaint to us, please click here: Leazes Homes Complaints Policy April 2024 

Please be aware that incidences of anti-social behaviour should be directed to YHN’s Safe Living team on 0191 278 8600 or via email on safeliving@yhn.org.uk.

Leazes Homes is committed to being compliant with the Housing Ombudsman Complaint Handling Code. 

The aim of this self-assessment form is to assess whether we are compliant and to identify where we can improve. 

All questions were provided by the Housing Ombudsman. 

Leazes Homes completed this self-assessment in October 2022.