October 28th, 2026
We’re pleased to share that the Regulator of Social Housing (RSH) has awarded us its highest consumer standards rating, C1. This independent recognition reflects the improvements we’ve made over the past 16 months and confirms we’re meeting the highest expectations for customer safety, the quality of our homes and services and how we listen and […]October 22nd, 2026
Have Your Say Our Strategic Planning and Insight Manager, Kari Best, tells us all about our plans for the new Stronger Foundations Strategy and how you can have your say. Share Your Views If you would like to share your views on what we should be prioritising over the next five years, you can do […]
September 1st, 2026
We’ve written to all tenants to ask their views on transferring the ownership of their homes from Leazes Homes to Karbon Homes. Reason for the proposal It’s now been over two years since Karbon began providing services on our behalf. During this time, tenant satisfaction levels have improved significantly. Being part of a larger organisation […]
January 12th, 2026
Sometimes we may send you feedback surveys via text or email from krbn.co.uk – please be assured that these are legitimate survey links from Karbon. At Karbon, listening to our customers is one of the most important things we do. Your feedback helps us understand what’s working well and where we can make things better. That’s why, from time […]
December 18th, 2025
During the Christmas holidays we’ll be running our out-of-hours service from 12.30pm on Wednesday 24 December 2025 to 8am on Friday 2 January 2026. Our out-of-hours service can help you with emergency repairs, reports of anti-social behaviour and rent payments. Just call us on our usual number 0808 164 0111. MyKarbon is available 24/7, 365 […]December 8th, 2025
We’ve published our latest Customer Annual Report. It’s a chance to look back at what we’ve achieved between April 2024 and March 2025, the progress we’ve made and the difference our work has had in your communities. The report is about keeping you informed, showing how we’ve performed, celebrating our achievements and being honest about […]
November 19th, 2025
The Met Office has issued an amber weather warning for parts of the North East of England on Thursday with frequent wintry showers and significant snow expected. This may cause disruption. Check the latest updates on the Met Office website Please bear with us if it takes a little longer than usual to reach you. […]October 27th, 2025
The tragic death of two-year-old Awaab Ishak, caused by prolonged exposure to mould in his home in Rochdale, was a devastating reminder of just how important safe, healthy homes are. Awaab’s story sparked a national conversation about the dangers of damp and mould and has led to the introduction of Awaab’s Law. What is Awaab’s […]
October 15th, 2025
We’re excited to introduce the new MyKarbon – our redesigned customer portal made to make managing your home easier. This major upgrade is part of our wider strategy to give you more ways to engage digitally, whenever and wherever it suits you. What’s new? The new MyKarbon offers a fresh new look and smart features designed around you. Simpler […]