December 18th, 2025
During the Christmas holidays we’ll be running our out-of-hours service from 12.30pm on Wednesday 24 December 2025 to 8am on Friday 2 January 2026. Our out-of-hours service can help you with emergency repairs, reports of anti-social behaviour and rent payments. Just call us on our usual number 0808 164 0111. MyKarbon is available 24/7, 365 […]December 8th, 2025
We’ve published our latest Customer Annual Report. It’s a chance to look back at what we’ve achieved between April 2024 and March 2025, the progress we’ve made and the difference our work has had in your communities. The report is about keeping you informed, showing how we’ve performed, celebrating our achievements and being honest about […]
November 19th, 2025
The Met Office has issued an amber weather warning for parts of the North East of England on Thursday with frequent wintry showers and significant snow expected. This may cause disruption. Check the latest updates on the Met Office website Please bear with us if it takes a little longer than usual to reach you. […]October 27th, 2025
The tragic death of two-year-old Awaab Ishak, caused by prolonged exposure to mould in his home in Rochdale, was a devastating reminder of just how important safe, healthy homes are. Awaab’s story sparked a national conversation about the dangers of damp and mould and has led to the introduction of Awaab’s Law. What is Awaab’s […]
October 15th, 2025
We’re excited to introduce the new MyKarbon – our redesigned customer portal made to make managing your home easier. This major upgrade is part of our wider strategy to give you more ways to engage digitally, whenever and wherever it suits you. What’s new? The new MyKarbon offers a fresh new look and smart features designed around you. Simpler […]
September 24th, 2025
The Regulator of Social Housing (RSH) recently carried out its routine inspection of Karbon Group, which included Karbon Homes, Leazes Homes and Karbon’s other subsidiary 54North Homes. It’s part of the RSH’s regular inspection programme to assess how housing associations are performing. The RSH is an independent organisation that helps to oversee housing […]
May 9th, 2025
Your thoughts and experiences as a customer really matter to us, and we’d love to use them to shape the services we provide. We’re currently running our annual customer satisfaction survey, and this is a great opportunity to tell us how we’re doing. The survey covers key areas, including: Your overall satisfaction Repairs and […]
January 9th, 2025
Family and friends gathered to celebrate a special milestone birthday for Leazes Homes tenant Isabel Hutchinson. Staff at Kilbourn House in Kenton, Newcastle upon Tyne helped to organise a small party for Isabel who celebrated turning 100 with her family and friends. Guests were entertained by a singer followed by a buffet with birthday cake, […]
November 7th, 2024
Each year, we publish our Customer Annual Report to provide an overview of how we’re performing and delivering services for you, our tenants. Our latest report covers April 2023 to March 2024. We believe transparency is key to maintaining your trust and confidence, which is why we carefully produce this report to provide an overview […]