May 9th, 2025
Your thoughts and experiences as a customer really matter to us, and we’d love to use them to shape the services we provide. We’re currently running our annual customer satisfaction survey, and this is a great opportunity to tell us how we’re doing. The survey covers key areas, including: Your overall satisfaction Repairs and […]
January 9th, 2025
Family and friends gathered to celebrate a special milestone birthday for Leazes Homes tenant Isabel Hutchinson. Staff at Kilbourn House in Kenton, Newcastle upon Tyne helped to organise a small party for Isabel who celebrated turning 100 with her family and friends. Guests were entertained by a singer followed by a buffet with birthday cake, […]
November 7th, 2024
Each year, we publish our Customer Annual Report to provide an overview of how we’re performing and delivering services for you, our tenants. Our latest report covers April 2023 to March 2024. We believe transparency is key to maintaining your trust and confidence, which is why we carefully produce this report to provide an overview […]
June 17th, 2024
Today we join Karbon Homes Group We recently wrote to you, our tenants, to let everyone know that we’re becoming part of Karbon Homes Group. We’re pleased that today (17 June) sees our partnership begin. We’ll continue to be your landlord and we’re keeping our name. The main difference for you will be that services […]May 30th, 2024
As your landlord, Leazes Homes is governed by The Regulator of Social Housing, who oversees our operations and the services provided to you by our contracted housing manager, YHN. This is to make sure that your home remains as safe and comfortable as possible, and that you are treated fairly as a tenant. Take a […]May 24th, 2024
Earlier this year, we shared with you that we were exploring Karbon providing services to our tenants on our behalf, in place of Your Homes Newcastle. We recently asked tenants for their views on the proposed partnership, and we’d like to thank everyone who provided feedback through the different channels. Their comments have been central […]March 8th, 2024
We wrote to all tenants in early February to share information about the future management arrangements with you. We’re keen to know the thoughts of our tenants about the proposal to join Karbon and we would very much appreciate your feedback. We want to ensure your voice can be heard throughout this process. Your views […]January 31st, 2024
We’d like to share the latest step in the journey of Leazes Homes with you. Your Homes Newcastle has delivered services on our behalf, as well as for Newcastle City Council, for several years. Newcastle City Council has taken the decision to close Your Homes Newcastle and will instead deliver the services itself. Since […]December 1st, 2023
As your landlord, Leazes Homes is governed by The Regulator of Social Housing, who oversees our operations and the services provided to you by our contracted housing manager, YHN. This is to make sure that your home remains as safe and comfortable as possible, and that you are treated fairly as a tenant. The Regulator […]