October 28th, 2026
We’re pleased to share that the Regulator of Social Housing (RSH) has awarded us its highest consumer standards rating, C1. This independent recognition reflects the improvements we’ve made over the past 16 months and confirms we’re meeting the highest expectations for customer safety, the quality of our homes and services and how we listen and […]October 22nd, 2026
Have Your Say Our Strategic Planning and Insight Manager, Kari Best, tells us all about our plans for the new Stronger Foundations Strategy and how you can have your say. Share Your Views If you would like to share your views on what we should be prioritising over the next five years, you can do […]
September 1st, 2026
We’ve written to all tenants to ask their views on transferring the ownership of their homes from Leazes Homes to Karbon Homes. Reason for the proposal It’s now been over two years since Karbon began providing services on our behalf. During this time, tenant satisfaction levels have improved significantly. Being part of a larger organisation […]
January 12th, 2026
Sometimes we may send you feedback surveys via text or email from krbn.co.uk – please be assured that these are legitimate survey links from Karbon. At Karbon, listening to our customers is one of the most important things we do. Your feedback helps us understand what’s working well and where we can make things better. That’s why, from time […]