When you apply for housing
What information we collect
Personal, family, financial, criminal record, medical data, and sensitive personal data.
How we collect it
From the Tyne & Wear Homes application form.
Why we process it
To ensure the properties we offer you are suitable to your needs and those of your family, and to ensure you qualify for properties we offer you.
How long we will keep it
While you remain on the Tyne and Wear Homes register, or for the length of your tenancy.
Legal basis for processing your data
We can use this data in this way so that we can effectively manage your rehousing application and subsequent allocation of property.
When you present at Housing Advice Centre (HAC)
What information we collect
Personal, family, financial, medical and sensitive personal data
How we collect it
From contact we have with you when you present at HAC, from The Tyne and Wear Homes Application Form and from contact YPS Homeless Prevention Service have with you during a period of support
Why we process it
In order to support you to prevent you becoming homeless or to support you to apply for a tenancy.
How long we will keep it
For 10 years after the end of a period of support
Legal basis for processing your data
We can use this data in this way so that we comply with the law and other regulations that affect us (prevention of homelessness duty)
When we receive a referral/during a period of support (YPS North Kenton Supported Accomodation/Floating Support/ Stepping Stones
What information we collect
Personal, family, financial, medical and sensitive personal data
How we collect it
From referral forms and from contact we have with you during a period of support
Why we process it
In order to support your in your tenancy or license agreement
How long we will keep it
For 10 years after the end of a period of support.
Legal basis for processing your data
We can use this data in this way so that we can effectively manage your tenancy
When we receive a referral/during a period of support (YPS Family Intervention Project)
What information we collect
Personal, family, financial, medical and sensitive personal data.
How we collect it
From referral forms and from contact we have with you during a period of support.
Why we process it
In order to support your family in your tenancy.
How long we will keep it
For 7 years after the end of a period of support.
Legal basis for processing your data
We can use this data in this way so that we can effectively manage your tenancy.
At the start of your tenancy
What information we collect
1) Personal, family and financial data.
2) Sensitive personal data.
How we collect it
1) From the Tyne & Wear Homes application form.
2) From equalities monitoring form.
Why we process it
1) To create your tenancy, rent account, and other associated records;
To record other people associated with your tenancy, such as your spouse or partner, children, other dependents;
To record details of your financial status so we can identify if you are entitled to access any benefits.
2) to carry out research to ensure that our services do not unfairly discriminate against
How long we will keep it
1) For 7 years after the end of your tenancy, or until any rent arrears are cleared
2) For 7 years after the end of your tenancy
Legal basis for processing your data
1) We can use this data in this way so that we can effectively manage your tenancy
2) We can use this data in this way so that we comply with the law and other regulations that affect us (equality and diversity monitoring)
Notes
E&D monitoring is a legal obligation
During your Tenancy
What information we collect
1) Personal, family, financial, criminal record, medical data, and sensitive personal data.
2) Personal, family, and financial data.
How we collect it
1) From contact we have with you throughout your tenancy.
2) From contact we have with you throughout your tenancy.
Why we process it
1) To enable us to collect your rent efficiently and provide you with support if required;
to assist you in determining which benefits you are eligible for;
to record any changes to your contact details or other changes in circumstance;
to record any changes to the people associated with your tenancy;
and to ensure we are providing services to meet your needs.
2) To prevent tenancy fraud.
How long we will keep it
1) For 7 years after the end of your tenancy.
2) For 7 years after the end of your tenancy, or until any rent arrears are cleared.
Legal basis for processing your data
1) We can use this data in this way so that we can effectively manage your tenancy.
2) We can use this data in this way so that we comply with the law and other regulations that affect us (fraud prevention).
At the end of your tenancy
What information we collect
Personal, family, financial and sensitive personal data.
How we collect it
From contact we have with you to provide notice to end your tenancy.
Why we process it
To enable us to manage your rent account and associated tenancy records;
to record any changes to your and your family’s contact details or other changes in circumstance.
How long we will keep it
For 7 years after the end of your tenancy, or until any rent arrears are cleared.
Legal basis for processing your data
We can use this data in this way so that we can effectively manage your tenancy.
After your tenancy has ended
What information we collect
Personal and financial data
How we collect it
From our existing records.
Why we process it
To collect any outstanding rent arrears or other charges.
How long we will keep it
For 7 years after any outstanding rent arrears or other charges are cleared.
Legal basis for processing your data
We can use this data in this way so that we can effectively manage your tenancy.